VoIP technology has taken the entire world by surprise and more and more people are adopting this technology, especially in the commercial sectors. The VoIP technology can convert your voice into a digital signal which is then transmitted over the network. By means of VoIP services, you will easily be able to make calls from your computer or any other data-driven device. All you need is a stable internet connection and you are good to go. This technology has especially become popular during the past few years. So here we are going to talk to you about a few popular VoIP statistics for 2022.
Global VoIP Market Statistics 2022
VoIP technology has taken over the global market as well. Popular applications like Microsoft Teams are also making use of this technology to handle customer interactions:
- The demand for VoIP technology is steeply rising. From 2021 to 2027, the VoIP industry is expected to develop at a 15 percent CAGR, being $30 billion in 2020.
- VoIP technology is growing region by region and the Asia-Pacific region is expected to become the leader in the VoIP market, reaching $60 billion by 2024.
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VoIP mobile competition is also changing and by 2024, Android OS will be dominating mobile VoIP with $90 billion in market share.
Cloud Migration Statistics 2022
Cloud migration is of extreme importance for the success of any business as it is going to protect your business from any kind of unforeseen situation. It will also provide your business with the required flexibility and prevent any kind of disruption.
- Companies are migrating to the cloud at an extremely fast rate and over 70% of the contract centers from all across the world operate on the cloud out of which 44% are being fully migrated and 31% are operating on a hybrid model.
- After the covid-19 pandemic, more companies have become eager to adopt the cloud model and today, over three-quarters of all the contact centers have moved to the cloud.
- Enterprises are also looking for reliable cloud solutions and reliability depends on various factors out of which VoIP migration is the top factor.
Top Features by Market Size
VoIP services provide you with a wide variety of extraordinary features. This will allow you to ease out interactions and also promote business growth. You will be able to take your business to the peak of success in no time at all.
- VoIP technology offers simple features for small businesses. They will be able to avail of features like call hold, call transfer, call recording, call forwarding, caller id identification, and much more.
- The main aim of enterprises is to have unified communication. They will also be provided with indispensable features like conferencing tools, hold music, call holding, auto-attendant, and much more.
Virtual Number Statistics
The personal phone number is not just a number. It is a way to create a brand image in front of the customers. By opting for the right VoIP service provider, you will easily be able to improve the customer satisfaction rate by bringing about a sharp improvement in call quality. You will also be able to provide reliable features to your customer so that they are able to attend all their objective.
- A new set of NAMP toll-free numbers are about to be introduced. 822 will be used in the future. Few other reserved area codes include 880, 887, and 899.
- Vanity numbers will be used to trigger business marketing. 85% of people will remember a vanity number after looking at it in an advertisement.
- Virtual mobile numbers will make it easier for you to reach out to customers living in various corners of the globe. You will no longer be restricted by boundaries.
- The extended voice reach facility depends on direct routing. By making use of applications like Microsoft Teams, over 90% of the companies will find it easier to conduct complex business operations.
- The direct routing feature will serve to be useful for both small-scale and large-scale businesses. Already 70.4% of companies are using Microsoft teams for direct routing.
VoIP Use-Case by Industry
As VoIP technology is gaining popularity, more industries are adopting VoIP services so that they can also experience the benefits. As a result, VoIP services are no longer restricted to the telecommunication industry only.
- Almost half of the government entities are adopting VoIP technology because of its efficiency and affordability. With time, this number is going to increase.
- Financial services are also getting benefited from the customer-centric approach of VoIP technology. This has increased the call containment rate by 5%. This has also caused financial institutions to save a massive amount of money.
- Digital experience has increased API traffic. The retail, travel, and technology industries combined accounted for 68.8% of API traffic, with financial and healthcare services seeing notable YoY traffic jumps of over 125 percent and 400 percent, respectively.
Unified Cloud Communications Statistics in VoIP
Unified cloud communication systems will give the customers the opportunity to engage with their favorite brands. VoIP service providers make use of this trend in order to provide improved productivity and extended voice to the customers. This will allow the branch to generate more revenue
- Modern workplace collaboration has been in trend for quite a while now. Around 25% of the people in age groups 19-24 use video conferencing on a daily basis, compared to 15% of those 45-60 years of age.
- Mobile VoIP has increased the demand for VoIP. BYOD is going to increase the demand for unified communications by 2023.
- Mobile videos have got a big role to play in enhancing the customer experience. It is a lot more effective than a simple photograph.
- Social media videos have also got to play in marketing products and services for a brand. Over 72% of people learn about a particular product or service through social media videos and over 84% of people make their purchase by watching the videos.
- Collaboration apps are also becoming popular day by day. Over 80% of people believe that these apps can increase their efficiency to a great extent.
- Businesses are coming up with diverse ways of communicating with customers. 94% of the businesses connect with their customers through phone and email and 54% make use of channels like chats, WhatsApp, and other social media platforms.
- Real-time communications can also be an effective way of driving customers towards your business. 71% of customers want to communicate with their favorite brands on a real-time basis.
- Customers like to have a unified experience. 72% of the customers expect all the agents to have the same information about them so that they do not have to repeat the same things over and over again.
Cost Savings VoIP Statistics 2022
Because of the excellent growth in communication technology, the cost is no longer a big factor. The VoIP solutions have got a big role to play in reducing telecom costs. This will help companies in expanding communication channels.
- VoIP solutions can reduce the cost of the contact centers. It has been observed that 60% of the companies with unified communications have been able to reduce their costs by 39%.
- VoIP solutions can also reduce the calling rate by a quarter of the traditional telephone service. The per-minute costs have reduced by 25%.
- The billing strategies have also been altered so that people can save more money.
- The usage-based pricing plans can allow businesses to save 10 to 25% on their telecom cost.
- The software asset management process is also making really good progress. 34% of businesses have been able to reduce their IT expenditure by eliminating redundant apps and shifting to cloud solutions.
VoIP Evolution in 2022 and Beyond
VoIP solutions have completely transformed the way brands communicate with customers. This has also helped to improve brand performance and its adoption is going to further help businesses in making progress. The solutions are known for their reliability and their high quality. Your VoIP platforms are also easily scalable and quite easy to use.
- Advanced technologies like Artificial Intelligence and Application Programming Interface are also being integrated with VoIP solutions to provide a better outcome to the customers.
- AI adoption is coming at a very fast pace and it is expected to grow by 143 % in the next 18 months.
- API solutions are also going to trigger growth. Over 85% of the leading companies all across the world believe that they can make use of API to expand their business.
- Two of the most important API factors include security and analytics. API analytics (68%) and security (59%) are going to be the most important management capabilities among various organizations.
Some thoughts to end with:
And this is what VoIP solutions are all about. Very soon, it is going to be one of the most desirable forms of technology in various corners of the world. For more such interesting facts and information, you may get in touch with us and we will provide you with all the relevant information regarding the same.
If you are searching for the best conference call service for your business, then you should definitely give this blog a read.
