What is an Outbound Calling Solution?
An automated calling solution is a process that enables recorded voice interaction with the caller without human intervention. It enables businesses to place concurrent automated outbound call blasts on their target customers. In the case of Outbound Call Centers companies, the agents dial out calls for purposes such as telemarketing, telesales, collections, etc. An outbound call re software simplifies and boosts this by automating dialling, filtering answering machines while providing the agents with an option to click to dial a contact number. All these and other outbound call centre features combine to increase agent productivity, call centre operations and connect rates. Voiptella's VoIP solutions help Outbound Call Centers to provide state-of-the-art Outbound call centre services.
Benefits of Automated Calling Solution
Enable a cloud-based communication system to reach all your customers in the quickest possible way.
Save money and time via automated cloud-based outbound calling to notify your customers about new products and services.
Compliance With TRAI
Irrespective of your business location, the automated outbound calling system ensures that all calls made comply with the TRAI regulation.
Optimize Target Audience
Schedule automated calls and SMS as part of the business campaigns to reach your target audience better during the launch of new products.
Nurture quality leads by keeping your customers updated about the latest offers, products & services that results in improved ROI.
Easy to Set-up and Activate
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Enhance Caller Experience
Optimize caller experience via personalized regional greetings and customized hold music.
Features of Automated Outbound Calling Solutions
Automate the dialing process with a progressive dialer reducing agent idle time.
Remind and notify customers about services, products, due dates, etc via automated outbound IVR.
Automated text messages can be integrated with follow up calls to connect with customers better.