What is Number Masking ?
Phone number masking service (also known as call masking) is a cloud-based call privacy solution that is used by businesses to safeguard their customers’ privacy. Masking a cell phone number is the best way for businesses to safeguard their customers’ identity, exchanging personal contact numbers between customers and agents, and prevent misuse of their sensitive information. This solution works by anonymizing the participating phone numbers by connecting the call through a temporary proxy phone number and helps to prevent the misuse of their personal information by making phone calls via virtual phone numbers.
How to hide a phone number when calling?
Phone number masking service allows any business to facilitate a secure conversation between their employees and the customers. They can easily protect the privacy of their users by assigning a separate virtual number to both parties. Voiptella helps you to do just that. When a customer initiates, the request gets automatically sent to Voiptella’s server. The customer’s number gets mapped with a temporary virtual number at the server. The call is then forwarded to the company agent with the assigned virtual number ID. Without revealing the customer’s actual number, the call gets patched between the agent and the customer.
How Do Phone Number Masking Services work?
Enhance your customers’ experience using Voiptella’s Phone Call Recording System along with numerous benefits
Caller Initiates a Call
Either the app or website, a single click on the ‘Click To Call’ widget initiates your call to establish a connection between caller and receiver.
Masking Mobile Numbers
Our feature-rich audio & web conferencing allows you to conduct your conference at ease. Simple and effective features that allow you to conduct your online meeting professionally and seamlessly. You can also record and archive your conference calls for future reference.
Connecting Caller and Receiver
Your calls get connected, protecting the privacy of the Caller and Receiver by masking their phone numbers.
Various Industries Using Number Masking Solutions in North America
Make services hassle-free for your customers, providing them world-class services using Voiptella's phone call recording service with myriads of benefits.
Food Delivery Portals
It makes it easy to connect a customer with a delivery agent without letting him know the personal contact details and access their live order updates thoroughly. In the same way, the delivery agent gets directed by the customer using the virtual number.
By connecting a call right through the app, a customer gets in touch with the assigned driver without showing the details between them. Making it simple for the driver to reach the location and saving time, masking phone number helps in privacy. In this way, no one can misuse the information.
Establish a phone call between customers and vendors using a phone number masking service through a virtual number. They can discuss the needs without worry about receiving unnecessary messages and call on their numbers.
Perks of Phone Number Masking Solutions
Build a cloud IVR call centre system as per your needs in regional languages. And that too with native dialects and accents based on the geographic location and intelligently direct them to the local agents.
Call Tracking and Monitoring
Be it training purposes or development purposes. You can record all incoming and outgoing calls between the customer and the agent. Moreover, tracking a call is possible by implementing the phone number masking system.
Utilizing Voiptella's phone number masking solution, get a customized dashboard along with several actionable insights based on the call logs. It can enhance the experience of monitoring the agents' performance to deliver the utmost customer satisfaction.